Support

We read every message. Most replies go out within one business day.

The fastest way to get help. Email [email protected] with as much detail as you can — what device you're on, what watchOS / iOS version, and what you were doing when the issue happened. Screenshots help.

Contact us

Email is the best way to reach a human. We don't run a phone line.

[email protected] →

Stop receiving SMS texts

If you received a TrackMyRun text and don't want any more, reply STOP to that message. You'll be unsubscribed automatically.

SMS Notifications policy →

Manage your subscription

Subscriptions are billed by Apple. Cancel or change plans inside Settings → [your name] → Subscriptions on iPhone.

Apple's instructions →

Request a refund

Refunds for App Store purchases are handled by Apple at the link below.

reportaproblem.apple.com →

Delete your account

In the iPhone app, go to Account → Delete Account. This permanently removes your data, including any notification contacts.

Report abuse

If you received a TrackMyRun text you didn't authorize and the runner won't remove you, email us and we'll block the number from our service.

Report abuse →

Common questions

Why isn't my dashboard updating?

The dashboard updates over a real-time WebSocket connection. If you see a stale screen, refresh the page; the dashboard will reconnect automatically. If the watch lost cellular and Wi-Fi, broadcasts are buffered and flushed when connectivity returns — gaps may appear in the live trail until that happens.

The watch app says "Email verification required."

Open the iPhone app and check your inbox for the six-digit code we sent to your account email. Verification codes expire after ten minutes. If you can't find it, request a new one from the iPhone app.

How do I forget my password?

Tap Forgot Password on the iPhone login screen, enter your email, and we'll send a six-digit code. Codes expire after ten minutes. After resetting, your watch will automatically pick up the new credentials.

Why do I have to subscribe?

The live-broadcast service runs on paid infrastructure (databases, Redis, SMS, hosting). The subscription keeps that running. Everything else — viewing dashboards, receiving texts, looking at this website — is free.

I want to pull my data before deleting my account.

Email [email protected] from the address on file and we'll export everything we have on your account.

Legal & company

Operator: Benton Technology
Support email: [email protected]
Privacy policy: /trackmyrun/privacy.html
Terms of service: /trackmyrun/terms.html
SMS notifications: /trackmyrun/sms.html